We’re there for you
Here are some instructions and contact possibilities to help us address your concerns quickly. Is there anything else you’d like to know? We look forward to hearing from you.
Contacting us
You can reach our support team, our customer service, and our branch locations during the following hours of operation:
meineBTV support
Telephone +43 505 333 – 1160
E-mail meine@btv.at
Monday to Friday, 7:30 a.m. to 5 p.m. (except holidays)
ELBA support
Telephone +43 505 333 – 1319
E-mail elba@btv.at
Monday to Friday, 7:30 a.m. to 5 p.m. (except holidays)
Customer service
Telephone +43 505 333
E-mail info@btv.at
Monday to Friday, 7:30 a.m. to 6 p.m. (except holidays)
Block card
BTV debit card in Classic or Black (cashpoint card)
- You can block your BTV debit card directly in meineBTV and order a new one. To do so, log into meineBTV. First, choose the menu item ‘Finances’, then choose the Classic or Black BTV debit card that you wish to block. Then go to ‘Additional Functions’ (symbol with the three dots), click on ‘Block and Re-order Card’, and follow the further information in the form.
- You can also block your debit card directly and around the clock at Payment Services Austria GmbH (PSA) Hotline: 0800 204 8800 (Outside Austria: +43 1 204 8800)
Credit cards
- card complete (Mastercard and Visa), Telephone +43 1 71 1 11 – 770 or through the complete Control App
- PayLife (Mastercard and Visa), telephone +43 5 99 06 – 4500
- Diners Club, telephone +43 1 50 1 35 – 14
- American Express, telephone +49 69 97 97 – 2000