Gerhard Burtscher mit Kundin in einer BTV Vier Länder Bank Filiale in Deutschland

BTV – the banking institute with mind and attitute

Over a hundred years ago the Bank für Tirol und Vorarlberg Aktiengesellschaft (BTV) has chosen to go its own way with a clear strategy: create, manage, secure, and pass on values for all our customers.

Contacting us

You can reach our support team, our customer service, and our branch locations during the following hours of operation:

meineBTV support

Telephone +43 505 333 – 1160
E-mail meine@btv.at
Monday to Friday, 7:30 a.m. to 5 p.m. (except holidays)

ELBA support

Telephone +43 505 333 – 1319
Email elba@btv.at
Monday to Friday, 8 a.m. to 5 p.m. (except holidays)

Customer service

Telephone +43 505 333
E-mail info@btv.at
Monday to Friday, 7:30 a.m. to 6 p.m. (except holidays)

Standard Settlement Instructions

The constantly increasing automation and interoperability of electronic settlement systems help reduce processing times by eliminating manual settlement processes. This allows Straight-Through Processing (STP) to be achieved, and the relevant transaction details need be recorded only once. To implement efficient STP processing of frequently recurring transactions, ‘Standard Settlement Instructions’ (SSI) are defined and are used automatically during processing.

Here you’ll find our standards for processing transactions:

Security Type Against Payment Settlement Instructions
Austrian Agent: Euroclear Bank SA/NV (MGTCBEBEECL)

Acc.: 91623/16475 ifo Bank fuer Tirol und Vorarlberg AG (BTVAAT22XXX)

 

Agent: OekB AG (OEKOATWWXXX)

Acc.: OCSD225200 ifo Bank fuer Tirol und Vorarlberg AG (BTVAAT22XXX)

All others Agent: Euroclear Bank SA/NV (MGTCBEBEECL)

Acc.: 91623/16475 ifo Bank fuer Tirol und Vorarlberg AG (BTVAAT22XXX)

Contacts

Email to Trading: btv.fm-handel@btv.at

Email to Settlement: settlement@btv.at

Security

Security in the internet is top priority for the BTV. We use extensive, modern security measures to protect the transmission of confidential data. And you can make a big contribution to security yourself.

 

Secure banking relies on secure systems 

  • Make sure to use only trustworthy computers, smartphones, and tablets for all your banking applications and apps.
  • Make sure your operating system and browser are up to date. Install updates regularly.
  • Protect your PC or mobile device through a commercial security program.

 

What you can do to contribute to optimal security

  • The BTV will never ask you in an email to disclose or send back your confidential data online. So be careful with suspicious banking emails (phishing). Don’t navigate to meineBTV by clicking on links in emails or internet sites.
  • Either enter the internet banking address www.meinebtv.at into the browser manually or open meineBTV through the BTV website.
  • Never forward your access data (such as your authorised user, PIN, or credit card data) to third parties, do not save them on your computer, and never send them by email or SMS.
  • Before entering your personal access and authorisation data, click the lock symbol in the internet browser to make sure the banking site is genuine and encrypted.
  • Inspect your account statements periodically for irregularities.
  • If you suspect fraud, report it to meineBTV Support over the phone at +43 505 333 – 1160 or by email at meine@btv.at. Our contact times are Monday to Friday, 7:30 a.m. to 5 p.m. (except holidays).

Data protection

We take protecting your personal data very seriously. To learn more about the essential aspects of data processing in the BTV, please read the data protection information.

Ombudsman’s office

We give customer satisfaction top priority! So we would be happy to receive your feedback and tend to your concerns.

Email qualitaetsmanagement@btv.at

Our locations

Here you can find all the important information on our branch locations, such as telephone numbers, email addresses, hours of operation, and addresses: