We’re there for you

Here are some instructions and contact possibilities to help us address your concerns quickly. Is there anything else you’d like to know? We look forward to hearing from you.

Contacting us

You can reach our support team, our customer service, and our branch locations during the following hours of operation:

 

Electronic Banking support

Telephone +43 505 333 – 1325
E-Mail elba@btv.at
Monday to Friday, 8:00 a.m. to 5 p.m. (except holidays)

 

Customer service

Telephone +43 505 333
E-mail info@btv.at
Monday to Friday, 7:30 a.m. to 6 p.m. (except holidays)

Our locations

Here you can find all the important information on our branch locations, such as telephone numbers, e-mail addresses, hours of operation, and addresses:

 

Internet banking & apps

Through meineBTV and meineBTV Business, you can communicate with us securely and manage your banking transactions around the clock in detail.

 

Standard Settlement Instructions

The constantly increasing automation and interoperability of electronic settlement systems help reduce processing times by eliminating manual settlement processes. This allows Straight-Through Processing (STP) to be achieved, and the relevant transaction details need be recorded only once. To implement efficient STP processing of frequently recurring transactions, ‘Standard Settlement Instructions’ (SSI) are defined and are used automatically during processing.

 

Here you’ll find our standards for processing transactions:

Security Type Against Payment Settlement Instructions
Austrian Agent: Euroclear Bank SA/NV (MGTCBEBEECL)

Acc.: 91623/16475 ifo Bank fuer Tirol und Vorarlberg AG (BTVAAT22XXX)

 

Agent: OekB AG (OEKOATWWXXX)

Acc.: OCSD225200 ifo Bank fuer Tirol und Vorarlberg AG (BTVAAT22XXX)

All others Agent: Euroclear Bank SA/NV (MGTCBEBEECL)

Acc.: 91623/16475 ifo Bank fuer Tirol und Vorarlberg AG (BTVAAT22XXX)

 

Contacts

E-mail to Trading

E-mail to Settlement

 

Remote maintenance

If a problem cannot be solved over the phone, the remote maintenance tool can be used with your consent.

What do you need to do?

  • Download the remote maintenance tool and start it.
  • Afterward, you’ll receive a session number from us to set up a secure internet connection.
  • We won’t see your screen until you give us permission.
  • We can lead you through the troubleshooting using the cursor or, with your consent, take over the control of the cursor on your PC.

Download FastClient (.zip-Datei)

Download FastClient MAC (.zip-Datei)

 

Manage cards

Have your lost your card? Please contact your BTV branch location immediately or contact the card provider directly. You can also block your BTV debit card directly in meineBTV.

Block card

BTV debit card in Classic or Black (cashpoint card)

  • You can block your BTV debit card directly in meineBTV and order a new one. To do so, log into meineBTV. First, choose the menu item ‘Finances’, then choose the Classic or Black BTV debit card that you wish to block. Then go to ‘Additional Functions’ (symbol with the three dots), click on ‘Block and Re-order Card’, and follow the further information in the form.
  • You can also block your debit card directly and around the clock at Payment Services Austria GmbH (PSA) Hotline: 0800 204 8800 (Outside Austria: +43 1 204 8800)

Credit cards

GeoControl

GeoControl gives your BTV debit card greater protection from misuse outside Europe.

The BTV uses the highest security level for its debit cards. However, one of the most frequent forms of misuse, known as ‘skimming’, is still on the rise. This involves copying a card’s magnetic strip at manipulated cash dispensers and viewing the PIN code. Then the stolen data are used to withdraw cash outside Europe. GeoControl gives you the option of releasing your BTV debit card for worldwide cash withdrawals.

 

  • Deactivating GeoControl for your Classic or Black BTV debit card
    In meineBTV, you can deactivate GeoControl for your debit card for up to 90 days. To do so, log into meineBTV. First, choose the menu item ‘finances’, then the BTV debit card for which you would like to deactivate GeoControl. Then go to ‘Additional Functions’ (symbol with the three dots), click on ‘Deactivate GeoControl’, and follow the further information in the form.

Change personal data

Has your postal address, e-mail address, or telephone number changed? You can adapt that information directly in meineBTV under ‘Settings’.

 

To change the country of residence or your last name, please contact your advisor. You can upload the documents directly in meineBTV and transmit them to your advisor.

 

Security

Security in the internet is top priority for the BTV. We use extensive, modern security measures to protect the transmission of confidential data. And you can make a big contribution to security yourself.

 

Secure banking relies on secure systems

 

  • Make sure to use only trustworthy computers, smartphones, and tablets for all your banking applications and apps.
  • Make sure your operating system and browser are up to date. Install updates regularly.
  • Protect your PC or mobile device through a commercial security program.

 

What you can do to contribute to optimal security

 

  • The BTV will never ask you in an e-mail to disclose or send back your confidential data online. So be careful with suspicious banking e-mails (phishing). Don’t navigate to meineBTV by clicking on links in e-mails or internet sites.
  • Either enter the internet banking address www.meinebtv.at into the browser manually or open meineBTV through the BTV website.
  • Never forward your access data (such as your authorised user, PIN, or credit card data) to third parties, do not save them on your computer, and never send them by e-mail or SMS.
  • Before entering your personal access and authorisation data, click the lock symbol in the internet browser to make sure the banking site is genuine and encrypted.
  • Inspect your account statements periodically for irregularities.
  • If you suspect fraud, report it to meineBTV Support over the phone at +43 505 333 – 1160 or by e-mail at meine@btv.at. Our contact times are Monday to Friday, 7:30 a.m. to 5 p.m. (except holidays).

Data protection information

We take protecting your personal data very seriously.

 

Investor relations

Shareholders as well as involved and interested persons can visit our website to find all relevant information on the work done by the BTV, such as results, deadlines, and publications.

More information

 

Ombudsman’s office

We give customer satisfaction top priority! So we would be happy to receive your feedback and tend to your concerns.

Contact us